Something that everyone should read. Especially on a friday.
Courtesy of readersdigest.ca
How to React to Difficult Co-Workers
According to consultant Gerry Smith and Shaun Belding, author of three books on dealing with difficult people at the office, how you handle the people described below can improve the quality of the work environment for everyone.
1. People who blame others, including you. Call them on it by saying, "Why is it always someone else's fault?" Chances are they'll laugh your comment off or become upset. Either reaction is evidence your point may have been taken.2. People who take credit for your work or ideas. This can be difficult to prove, so put your name on any document you develop. If someone swipes your idea at a meeting, point it out straight away--using humour if possible. Later follow it up privately with the offender to tell him or her, "Don't do that again."
3. People who constantly interrupt. Don't put up with it. Say coolly but firmly, "Please wait while I finish."4. People who embarrass you publicly. Put them on the hot seat by saying later, "I'm sure you didn't intend to embarrass me, but you did."5. People who don't follow through. A co-worker cannot hold another employee accountable, but you could try telling them their behaviour is frustrating and that you'll inform the boss if they don't start pulling their weight. Then do it.
6. The office gossip who spreads rumours. Confront him or her directly when it's about you. Or enlist your boss, who can tell the gossip: "There are rumours going around, can I get you to straighten them out for me?"
7. Cubicle cops and PC police are a relatively new type of verbal bully whose hypersensitivity to issues such as gender, age and race makes you afraid of saying anything for fear they will take it the wrong way. One successful technique is to say, "That's stealing. Stealing is when you take something of mine that I didn't give you. You've taken offence from me, but I was not giving it."
Alison Ramsey